To our customers and partners:
The global environment surrounding COVID-19 is certainly dynamic. At Heartland, we are focusing on the situation, identifying potential risk areas and taking appropriate actions where necessary.
Our priorities are clear:
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Ensure that our Team is safe, informed, and taking prudent measures to ensure that they, and their families, remain healthy.
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Remain effective as we move to a 100% remote working environment.
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Continue to deliver at a high level for our customers.
Currently we have no Teammates or family members impacted by COVID-19. We hope and pray that this continues to be the case. We are sharing information formally and organically within the company to learn from each other and try to create some measure of clarity in this challenging environment. We have a great Team at Heartland who truly care for and support each other. We are approaching COVID-19 as we do everything … as a Team.
At Heartland, we have embraced collaboration tools for years. We have asked our Team to work from home for the foreseeable future and have not missed a beat. Our Team is 100% operational and effective.
Heartland continues to support our Customers at a high level. Most of our customers have moved toward a more virtual working environment as well, and our operating rhythms remain in place. Our primary focus is on our supply-chain and managing the potential for disruption as the world battles COVID-19. We have established a supply-chain ‘war room’ and are actively working to identify and manage any supply-chain issues which may arise.
Nearly four years ago, our Team collaborated on a set of principles which we used to define our culture and the company that we wanted to create together. We call these principles Heartland Values (link). Our Heartland Values guide us in how we frame situations, prioritize our efforts, and make decisions. We do our best to live our Heartland Values each day.
Safety. Service. Customer First. Solving Important Problems. Winning as a Team.
These are the values which guide us every day and are guiding us now as we deal with COVID-19.
Thank you for your support and stay safe.
H. Earl Jones
Chief Executive Officer
